Shipping policy

Last updated: 8 September 2026

Where we ship

We currently ship to:

  • Hong Kong
  • Singapore, Australia, the United Kingdom and the United States
  • The European Union / EEA: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
  • Switzerland — express delivery only (see "Shipping costs" below)

If your country is not listed, please contact us before ordering.

Shipping costs

  • Free standard shipping on every order of HK$48 or more. Every DENTASTIC tube pack qualifies, so standard shipping is free on every toothpaste order.
  • Orders under HK$48 ship at a flat HK$10.
  • Switzerland: we currently offer express delivery only, at HK$417, on orders of HK$315 or more. Orders to Switzerland below HK$315 cannot be shipped at present.

Shipping costs are shown in your local currency at checkout where applicable.

Processing time

Orders are typically dispatched within 3–5 business days (Monday to Friday, excluding Hong Kong public holidays). Once your order has shipped, you will receive a confirmation containing your tracking number and carrier details.

Shipping methods and timeframes

Every order ships with tracking, and you will receive tracking details once it leaves our fulfilment partner. Delivery times depend on the destination and the carrier handling the final leg.

Any delivery estimate is an estimate, not a guarantee — public holidays, customs clearance and carrier delays can all extend it. If you need an expected delivery window for your destination before you order, contact us and we will confirm it.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation with your tracking number and a link to track your parcel with the carrier.

You can also check your order status at any time by contacting us at trydenttastic@gmail.com with your order number.

Delivery issues

If your order has not arrived within the estimated delivery window, please contact us at trydenttastic@gmail.com. We will investigate with the carrier on your behalf.

We are not responsible for delays caused by customs clearance, weather events, public holidays, or other circumstances beyond our control.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply for redelivery.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at trydenttastic@gmail.com with your order number and photos of the damaged or incorrect item. We will send a replacement or issue a full refund at no extra cost to you.

Customs and duties

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

We recommend checking with your local customs office for information on applicable charges before placing an international order.

Wholesale and bulk orders

Shipping for wholesale and bulk orders (50+ units) is quoted separately based on order size, destination, and delivery requirements. Please contact our wholesale team for custom shipping arrangements and pricing: trydenttastic@gmail.com (or the professional enquiry form on our Dental Professionals page).

Contact

Email: trydenttastic@gmail.com
Entity: Tyjito Biotech (SEA) Limited, trading as DENTASTIC
Address: House 77 Tai Wan Village, Lot No. 815 in DD216, Sai Kung, New Territories, Hong Kong SAR